Technical Support

NewCrop’s dedicated Technical Support team will support your development team from start-up through the certification process. Once your e-prescribing services are live, we continue to support your team through new releases and implementation of additional features.

Development and Certification

Whether you choose to integrate our Surescripts certified e-prescribing solution or build your own interface, our team provides direction and support. Our experience allows us to help make e-prescribing an unobtrusive and affective piece of your application. Multiple development options and precise documentation enable rapid implementation to meet challenging deadlines.

Continuing Support

After your NewCrop implementation is completed, we maintain a close relationship with your team. As we are vested in your success, we assist with technical issues as well as the ongoing development of system enhancements.

NewCrop uses the award-winning CRM Salesforce.com to manage customer and technical support reporting, insuring any issues are addressed in a timely and efficient manner, with complete progress visibility via the Self-Service portal.